Australian Visitor Visas, Electronic Visa Australia : Help obtaining a Visa

Help?

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Help

This Help? section is designed to assist with your application for your online Visa through eVisas to Australia Pty Ltd. It is divided into five sections to enable easy navigation to information.

If however your questions still remain unanswered please try the How to Apply section of this site or contact us at support@evisastoaustralia.com.

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Credit Card Problems

What is Error 503?

Error 503 is generated by the Credit Card payment gateway when their systems are not functioning correctly. You are not debited the service charge and your Visa cannot be granted at this time. Please try again in a few minutes. The error is outside the Internet Visa System. eVisas to Australia Pty Ltd will not be aware of the error as the error message is sent directly from the Credit Card payment gateway to you.

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Technical Problems

What Browsers can I use on this site?

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Optimal screen resolution at 1024 x 768.

How to Enable/Disable JavaScript:

The following instructions describe how to set JavaScript options for: Explorer, Mozilla/Firefox, Safari and Opera browsers.

This site will not operate fully unless Javascript is enabled

What can I do if my browser does not support secure protocols?

If your browser does not support the secure protocol (HTTPS), you should update your browser. The most recent versions of commonly used browsers can be downloaded free of charge from the websites of the suppliers.

For the best possible experience, please use the latest version of one of the following browsers:

Microsoft Internet Explorer

Internet Explorer http://www.microsoft.com/windows/ie/default.asp

Mozilla/Firefox http://www.mozilla.org/

Safari http://www.apple.com/safari/

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