Help

This Help? section is designed to assist with your application for your online ETA through eVisas to Australia Pty Ltd. It is divided into five sections to enable easy navigation to information.

If however your questions still remain unanswered please try the How to Apply section of this site or contact us at support@evisastoaustralia.com.

1. How to Correctly Fill in Online Forms
2. Technical Problems
3. Credit Card Problems
4. Site Security
5. Cannot login to check Visa status?

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Australia Visa - Visitor Australia Visas - Tourist Australian Visa - Temporary
Australian Visas - Business Australia Visa - ETA Australia Visas - Electronic
Australian Visa - Holiday Australian Visas - Travel Australian Visa - Travel
Australia Visa - Vacation

Credit Card Problems

What is Error 503?

Error 503 is generated by the Credit Card payment gateway when their systems are not functioning correctly. You are not debited the Australian $19 service charge and your ETA cannot be granted at this time. Please try again in a few minutes. The error is outside the Internet ETA System. eVisas to Australia Pty Ltd will not be aware of the error as the error message is sent directly from the Credit Card payment gateway to you.

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Technical Problems

What Browsers can I use on this site?

1. Best Viewed with browsers Internet Explorer 6.0 or later, Netscape 7.0
   or later browser.
2. Best screen resolution at 1024 x 768.

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How to Enable/Disable JavaScript:

The following instructions describe how to set JavaScript options for: Explorer, Mozilla, Netscape and Opera browsers.

This site will not operate fully unless Javascript is enabled

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What can I do if my browser does not support secure protocols?

If your browser does not support the secure protocol (HTTPS), you should update your browser. The most recent versions of commonly used browsers can be downloaded free of charge from the websites of the suppliers.

For the best possible experience, please use the latest version of one of the following browsers:

Microsoft Internet Explorer
http://www.microsoft.com/windows/ie/default.asp
Netscape Navigator
http://home.netscape.com/computing/download/
Mozilla
http://www.mozilla.org/
AOL
http://free.aol.com/downloadaol

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Cannot login to check Visa status?

Cut and Paste

If you are cutting and pasting your registration number from your confirmation email, please be sure to check that there are NO extra spaces added. Otherwise your registration number will not match the original

Online application was not approved

If your online application was not approved/cannot proceed and you are advised to contact the nearest Australian visa office you can proceed by sending an email to etareferrals.lhlh@dfat.gov.au and include in your message the following:

• Type of ETA (tourist/business)
• Family name (exactly as shown in passport)
• Given names (exactly as shown in passport)
• Date of birth:
• Sex:
• Nationality
• Passport Number
• Passport Issue
• Passport Issuing Authority
• Country of Birth
• email Address
• Daytime telephone number
• Departure date and time

They will respond direct to you; please allow at least 48 hours for them to respond.

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